Privacy policy

https://vn.joiflow.com is the E-Commerce website owned and operated by Joiflow Vietnam Co., Ltd.

We respect and are committed to protecting the privacy of your personal information. Please read the following Privacy Policy to understand our commitments to protecting the rights of every visitor to this website.

Protecting personal data and earning your trust are of paramount importance to us. We will not share your information with any company except those directly involved in delivering the products you purchase through https://vn.joiflow.com. In certain exceptional cases, Joiflow Vietnam may be required to disclose personal data for law-enforcement purposes. We strictly comply with the privacy provisions in Articles 68–73 of Decree 52/2013/NĐ-CP.

1. Collection of Personal Information

Joiflow Vietnam Co., Ltd. abides by all legal regulations on personal-data protection and will not share or exchange the personal information collected on the website https://vn.joiflow.com with any third party.

1.1 Purpose of collecting personal information on https://vn.joiflow.com

We collect personal data to ensure accurate payment and delivery and to safeguard customer rights, including:

Verifying the delivery address for goods you purchase on https://vn.joiflow.com.

Notifying you about deliveries and providing customer support.

Supplying product information offered by Joiflow Vietnam.

Processing orders and providing services or information you request via the website.

Managing customer accounts, confirming and carrying out online financial transactions.

1.2 Scope of use

Your personal data are used internally to verify transactions and process online payments. We may share your name, address, phone number, or ID card number with courier services or our vendors solely to deliver your order.

1.3 Retention period

We store website access logs (computer data) for up to 60 days. Personal data will be erased upon your request, or you may delete it yourself by logging into your account on https://vn.joiflow.com.

1.4 Address of the data controller

Joiflow Vietnam Co., Ltd.
No. 202, Alley 267/2 Hoang Hoa Tham St., Ngoc Ha Ward, Ba Dinh District, Hanoi
Hotline: 0865 577 201

1.5 Means for customers to access and edit their data

Log in to your account on https://vn.joiflow.com and use the “Edit” function to modify or delete your personal data.

2. Other Provisions on Personal Information

We may use your data for market research; results are anonymized and used only for statistical purposes. Survey responses are stored separately from your registered email address.

You may receive information about us, our website, products, or newsletters. If you prefer not to receive these messages, click the unsubscribe link in any email; we will promptly stop sending further information.

3. Promotional Programs

During promotions, we use your data to notify you of special offers and marketing campaigns.

4. Third Parties and Links

We may transfer your information to subsidiaries or agents within the bounds of this policy—for example, to couriers, payment processors, data analysts, marketers, or customer-service providers. We may exchange data with third parties for fraud prevention and credit-risk reduction. We do not sell or disclose your personal data to third parties without your prior consent unless required under this policy or by law.

This site may display third-party advertisements or links to other websites. We are not responsible for the privacy practices or content of those parties or sites, nor for any third party to whom we lawfully transfer data under this policy.

Customer-behavior tracking systems (e.g., Remarketing, DoubleClick campaign managers, Google Analytics demographics reports) may collect age, gender, interests, and ad-interaction frequencies.

Through Ad Settings, you can opt out of Google Analytics behavioral tracking or customize ad display on Google Display Network.

https://vn.joiflow.com and third-party vendors, including Google, may use Google Analytics cookies and third-party cookies (such as DoubleClick) to collect, optimize, and serve ads based on past visits.

5. Use of Cookies

A cookie is a small text file that identifies your unique login from your computer to our server when you visit certain pages. Cookies recognize your IP address and log the time; they let you re-enter your shopping cart without re-entering your email. You may disable cookies in your browser, but this could limit site functionality. Cookies contain no personal data and are virus-free.

This site uses Google Analytics, a service of Google Inc. (“Google”). Google Analytics sets cookies to analyze how users use the site. Information generated by cookies is transmitted to and stored by Google on servers in the USA. Google uses this information to evaluate site usage, compile reports for site operators, and provide other services related to internet activity. Google may transfer this data to third parties where required by law or where third parties process data on Google’s behalf. Google will not merge your IP address with other data. You may refuse cookies via your browser settings, but some site features may be unavailable. By using this site, you consent to Google’s processing of your data as described above.

6. Security

We employ appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, or damage to your information. Data are collected on secure servers protected by firewalls. Payment-card details are encrypted to thwart hackers.

We advise you not to disclose payment details via email; we are not responsible for losses incurred through internet or email exchanges.

Any attempt to interfere with, alter, or sabotage the website’s data or systems is strictly prohibited and subject to legal action.

Transaction information remains confidential, but we may disclose it to authorities upon legal request.

Website terms and content are governed by Vietnamese law; Vietnamese courts have jurisdiction.

7. Customer Rights

You have the right to access your personal data, request corrections free of charge, and at any time ask us to stop using your data for marketing purposes.